Warranty

At a glance

• Coverage: 3-year limited warranty on materials & workmanship.

• Upgrade: Items marked 5-year warranty on the product page are covered for 5 years.

• Remedy: We repair first; if not reasonable, we replace. If neither is possible, we may offer a refund or store credit up to the purchase price.

What’s covered (manufacturing defects)

• Stitching & seams — including handle and strap attachment points.

• Zippers & pulls — e.g., YKK AquaGuard®; sliders; zipper tape separation due to workmanship.

• Metal hardware & PVD finish failures affecting use (rings, buckles, rivets).

• Structural components — base board delamination; internal seams/reinforcements coming apart under normal use.

• Fabric bonding/coating defects not caused by abrasion or chemicals.

What’s not covered

• Normal wear (scuffs, patina, creasing, minor plating wear), cosmetic marks or fading.

• Damage from overloading beyond the product’s limits; accidents; liquids/chemicals/heat; improper cleaning.

• Pet-caused damage (chewing, clawing, soiling) or heavy use.

• Alterations, third-party repairs, or use contrary to instructions.

Our remedy

We will repair whenever reasonable. If a repair isn’t appropriate, we will replace with the same or a comparable model. If neither is possible, we may offer a refund. Approved warranty claims include complimentary U.S. ground shipping for the service shipment.

Coverage begins on the date of delivery and remedies are provided at our reasonable discretion.

How to make a claim

1. Email support@ashbera.com with your order number and a short description.

2. Attach clear photos or a brief video (overall view + close-ups).

3. We’ll confirm eligibility and issue an RMA with service instructions.

Service notes

• Items must be clean before service; we cannot process soiled goods.

• Proof of purchase is required (original purchaser or gift recipient).

• Unauthorized modifications or repairs may void coverage.